Return and Refund Policy

At Xylavora Women, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return and Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unwashed

    • In the same condition as received

    • Returned in their original packaging

    • With all original tags, accessories, and documentation included

  • Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

  • Certain items, including clearance or hygiene-sensitive products, may be non-returnable.

2. Return Process

  • To initiate a return, customers must contact our support team within the 7-day return window.

  • Please provide:

    • Your order number

    • A brief explanation for the return

    • Photos or videos if the item is defective or damaged

  • Once approved, return instructions will be provided.

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

3. Exchanges

  • Exchanges are accepted within 10 days from the date of delivery.

  • Exchanges are subject to product availability.

  • You may request an exchange for:

    • A different size

    • A different color

    • A different product of equal value

  • If the requested replacement item is unavailable, you may choose to receive a refund instead.

  • Exchange shipping fees may apply depending on the reason for the exchange.

4. Refunds

  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Please allow 5–10 business days for the refund to be processed and reflected in your account.

  • Refund processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

  • If you have not received your refund after the stated processing period, please:

    • Check with your bank or payment provider first.

    • Contact our support team if the issue persists.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • Photos or videos may be required to verify the issue.

  • In such cases, we will arrange a replacement or refund at no additional cost.

7. Order Cancellations

  • Orders may only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the standard return process.

8. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Xylavora Women
📧 Email: contact@xylavora.store
📞 Phone: +1 (513) 869-8937
📍 Address:
6860 30th Avenue North
St. Petersburg, FL 33710
United States